Privacy policy

Who is responsible for processing the User's personal data?

• Identity: AIGÜES TERMALS CALDES, S.L., a Spanish company registered in the Mercantile Registry of Barcelona.
• Tax ID (CIF): B65506271
• Postal address: C/ La Riera, 29, 08393 – Caldes d'Estrac (Barcelona)
• Phone: +34 93 791 26 05
• Email: info@balnearicaldetes.cat
• Website: www.balnearicaldetes.cat

Accuracy of the data provided

The User guarantees that the data provided is true, accurate, complete and up to date, and is liable for any direct or indirect damage or harm that may arise as a consequence of a breach of this obligation. If the data provided belongs to a third party, the User guarantees that they have informed that third party of the matters set out in this document and obtained their authorisation to provide their data to THE PORTAL OWNER for the purposes indicated.

For what purpose do we process the User's personal data?

THE PORTAL OWNER processes the information provided by the User in order to handle their requests. Depending on the nature of the request, the purpose will be:

• To handle information and booking requests made by the User through the Portal's contact channels (contact form, email or phone).
• To contact the User by email, phone call, SMS or other equivalent electronic means of communication, in connection with their request or booking.
• To manage CVs sent to THE PORTAL OWNER.
• To send electronic communications of an informative or promotional nature about our services, only where the User has consented to this.

For technical security and system diagnostics purposes, in anonymised or aggregated form, the Portal may log the IP address (the device's Internet access identification number, which allows devices, systems and servers to recognise and communicate with each other). This information may also be used for web performance analytics purposes.

No automated decisions will be made on the basis of the data provided.

Consent to receive informative or promotional communications may be withdrawn at any time in each of the communications received, via the mechanism provided for that purpose, or by sending a request to the postal or email address indicated above.

What is the legal basis for processing the User's personal data?

The legal basis for processing the data is the User's consent, or that the processing is necessary for the management and maintenance of a contractual relationship entered into with the User. Likewise, the processing of the data may be necessary to comply with our legal obligations and, finally, we may use the data to pursue a legitimate interest, such as being able to contact the User and offer them services that may be of interest to them.

How long will we keep the User's personal data?

As a general rule, the personal data provided will be kept for as long as necessary to handle the User's request, or until the User requests its erasure, without prejudice to the 5- or 10-year limitation periods for liability actions arising from a contractual relationship, established in Article 1964 of the Civil Code and Article 121-20 of the Civil Code of Catalonia respectively, as applicable. In the specific case of CVs, the data will be kept for the time needed to carry out the staff selection process, unless the interested party indicates otherwise.

With which recipients will the User's personal data be shared?

THE PORTAL OWNER relies on various service providers to deliver the services mentioned, such as IT and hosting services. For this reason, we will share the data where necessary to fulfil the purposes set out in this Data Protection Policy.

The data may also be transferred to public administrations and bodies in order to comply with obligations directly enforceable against THE PORTAL OWNER.

What are the User's rights when providing us with their personal data?

The User has the right to obtain confirmation as to whether THE PORTAL OWNER is processing personal data concerning them, as well as to access their personal data, request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, the User may request the restriction of the processing of their data; in that case, it will be kept solely for the exercise or defence of claims.

In certain circumstances and for reasons relating to their particular situation, the User may object to the processing of their data. THE PORTAL OWNER will cease processing the data, except for compelling legitimate reasons or the exercise or defence of possible claims.

The User also has the right to data portability.

The User may raise any questions they consider appropriate regarding this Policy, as well as exercise their rights on the terms provided for by law. To do so, they should send a communication by post or email to THE PORTAL OWNER, at the postal or email address indicated above, stating the request in question and enclosing a copy of their national identity document or other proof of identity.

Likewise, the interested party has the right to withdraw the consent given at any time, and may contact the Spanish Data Protection Agency (www.aepd.es) to lodge any complaint they consider appropriate.

Social media

The Portal contains links to THE PORTAL OWNER's profiles on social media (Facebook, Instagram). Any personal information the User provides within those platforms is subject to the privacy policies of the companies operating them, over which THE PORTAL OWNER has no control.

Cookies

This website does not install its own cookies and does not use analytics or advertising cookies.

The only exception: the contact page may include a Google Maps map that only loads if the User expressly activates it. Upon activation, Google LLC may install its own cookies in accordance with its privacy policy, available at policies.google.com. If the User does not activate the map, no third-party cookies are installed.

Terms of use

Intellectual and industrial property and use of content. The texts, images, sounds, videos, graphic designs, information and other content of this website are the property of THE PORTAL OWNER or of third parties who have licensed their use. All logos, trademarks and industrial designs appearing on this website form part of THE PORTAL OWNER's industrial property rights. Any form of disclosure, use, transmission, distribution, reproduction, public communication or transformation, in whole or in part, in any medium or by any means, of the content of this website is prohibited without the prior and express consent of THE PORTAL OWNER, unless otherwise indicated or where the use is for personal purposes and does not infringe the rights recognised to THE PORTAL OWNER. Its use for commercial or promotional purposes, or for purposes contrary to law, morality or public order, that may harm the interests or damage the image of the Owner or of legitimate third parties, is strictly prohibited.

Disclaimer of liability. THE PORTAL OWNER does not guarantee that the information on this website is correct, up to date or complete, and this site may contain technical inaccuracies or typographical errors. THE PORTAL OWNER accepts no liability for any damage or harm the User may suffer due to the unavailability or malfunction of the site or any of its elements, or due to the lack of truthfulness or accuracy of any of them. The User must confirm that the published information is accurate and complete before making any decision relating to any service or matter described on this site.

Links to other websites. Links on this site to third-party websites have been provided solely as a convenience for the User. THE PORTAL OWNER neither controls nor is responsible for those sites or their content. The User will be solely responsible should they decide to access any of the linked third-party websites.

Changes and updates. THE PORTAL OWNER reserves the right to make, without prior notice, any changes it considers appropriate to its website, and may change, remove or add both the content and services provided and the way in which they are presented or located.

Translations. The text of this website is available in several languages. Translations are provided for the User's convenience, and THE PORTAL OWNER does not guarantee that they are accurate or complete.

Applicable law and jurisdiction. THE PORTAL OWNER will pursue any breach of the above terms of use, as well as any improper use of its website, by exercising all civil and criminal actions available to it in law. Any questions concerning the use of this website or its content shall be governed by and construed in accordance with these terms of use and Spanish law, and the parties submit, unless prevented by law, to the jurisdiction of the courts and tribunals of Barcelona, expressly waiving any other jurisdiction that may correspond to them by reason of their domicile.